Ordering & Payment

Buying visitingjamestown product is easy and convenient. Orders can be placed online for delivery from our packing temple in Sydney. We deliver Australia wide as well as to North America, Europe and most international destinations. Orders are processed in AUD$, US$, Euro € or UK £, depending upon the region from which you are ordering.

SECURE PAYMENT PROCESSING

All payments made on the visitingjamestown website are encrypted using secure technology and your card details are not retained or visible to visitingjamestown employees.

PAYMENT TYPES

visitingjamestown accepts the following payment cards and Paypal

Mastercard, Visa, American Express, or Paypal

DISCOUNT CODES AND GIFT VOUCHERS

If you are using a discount code or gift voucher please enter it in the discount code box at checkout. The discount will automatically be calculated. You can only use one discount code per order.

If you purchase a gift voucher, please note that they are non refundable and are treated like cash. Keep your code safe as it is like cash and cannot be re-issued.

ERRORS AND OMISSIONS

In the case of errors or omissions on the website visitingjamestown reserve the right to refund part or all of your order prior to the goods being dispatched.

visitingjamestown reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of visitingjamestown products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

ORDER CONFIRMATION

You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please email customer service at service-clients@visitingjamestown

PRICES

Prices are quoted in AUD$, US$, Euro € or UK £

For countries outside of Australia, local import duties may be payable by the recipient on receipt of the order.

For countries outside of Australia, the shipping fees DO NOT include VAT, Taxes and any other customs charges that you may (or may not) incur, should your order be processed by an overly curious customs agent. Whether or not a shipment is assessed is determined by Customs and something we are unable to predict or control. Taxes and duties are calculated based upon the value of the order and whether it falls outside of the tax free threshold.

AMENDING OR CANCELLING AN ORDER

If you would like to amend your order, please email customer service at service-clients@visitingjamestown